Office 365 Solutions & Cloud Services Since 1995

Transform Your Business with Office 365

Serving Halifax, Nova Scotia and clients across Canada since 1995 with expert cloud solutions, migrations, and support.

Why Switch to Office 365?

Enhanced Collaboration

Work together in real-time with colleagues from anywhere. Office 365 provides seamless collaboration tools including Teams, SharePoint, and co-authoring capabilities that keep your team connected and productive.

Always Up-to-Date

Never worry about outdated software again. With Office 365, you always have access to the latest versions of all Office applications and security updates, automatically deployed without disruption.

Work From Anywhere

Access your files and applications from any device, anywhere in the world. Perfect for remote teams and businesses with multiple locations across Canada and beyond.

Enterprise-Grade Security

Benefit from Microsoft's world-class security infrastructure with built-in threat protection, data loss prevention, and compliance tools that protect your business data.

Scalable Solutions

Easily add or remove users as your business grows. Pay only for what you need with flexible licensing options that scale with your organization.

Predictable Costs

Replace unpredictable IT expenses with a simple monthly subscription. No more surprise hardware failures or expensive upgrade cycles.

How Cloud Managed Services Reduce Costs

Moving to cloud managed services eliminates the significant expenses associated with on-premise infrastructure:

Eliminate Hardware Costs

  • No expensive server purchases or replacements
  • Eliminate cooling and power costs for server rooms
  • No UPS or backup power infrastructure needed
  • Reduce physical space requirements

Reduce IT Overhead

  • Microsoft handles server maintenance and updates
  • Eliminate after-hours emergency server calls
  • Reduce time spent on routine maintenance tasks
  • Focus IT resources on strategic initiatives

Improve Reliability

  • 99.9% uptime SLA from Microsoft
  • Built-in redundancy and disaster recovery
  • No single point of failure
  • Automatic failover and backup systems

Lower Total Cost of Ownership

  • Predictable monthly operating expenses
  • No capital expenditure for server replacements
  • Reduced software licensing complexity
  • Tax benefits of operational vs. capital expenses
Learn About Migration Contact Us

Office 365 Migration Services

Our experienced team has been successfully migrating businesses to Office 365 since the platform's inception. We handle the entire process from planning to post-migration support, ensuring a smooth transition with minimal disruption to your operations.

Migrating from On-Premise Exchange

Requirements & Considerations

  • Assessment Phase: Complete audit of current Exchange environment, mailbox sizes, and custom configurations
  • Network Requirements: Adequate internet bandwidth for migration and ongoing use (recommended minimum 10 Mbps per 150 users)
  • Domain Verification: Proof of domain ownership and DNS access for MX record updates
  • Active Directory: Clean AD environment with proper user attributes (UPN matching email addresses)
  • Mailbox Preparation: Cleanup of old emails, archive management, and PST consolidation
  • Coexistence Period: Plan for hybrid configuration allowing gradual migration of users
  • Client Reconfiguration: Outlook profiles will need to be recreated or reconfigured
  • Third-Party Tools: Assessment of compatibility with existing add-ins and integrations

Migration Process

We use staged or hybrid migration approaches depending on your organization size and requirements. Our proven methodology includes pre-migration testing, pilot user groups, and comprehensive documentation.

Migrating from Google Workspace

Requirements & Considerations

  • Google Admin Access: Super admin credentials for data export and API access
  • Data Inventory: Assessment of Gmail, Google Drive, Calendar, and Contacts data
  • User Communication: Training plan for users transitioning from Google to Microsoft ecosystem
  • Google Drive to OneDrive: Strategy for migrating shared drives and permissions
  • Calendar Migration: Conversion of Google Calendar events to Outlook format
  • Shared Mailboxes: Identification and migration of Google Groups as shared mailboxes or Teams
  • Mobile Devices: Reconfiguration of smartphones and tablets with Exchange ActiveSync
  • Browser Compatibility: Testing of web-based workflows in Edge and other browsers

Migration Tools

We utilize Microsoft's native migration tools along with third-party solutions to ensure complete data transfer, including all emails, attachments, folder structures, and metadata.

Our Migration Methodology

1. Discovery & Planning

Comprehensive assessment of your current environment, identification of challenges, and creation of a detailed migration plan with timelines and milestones.

2. Preparation

Environment preparation including license procurement, DNS planning, user communication, and pilot group selection for testing.

3. Migration Execution

Controlled migration in phases with constant monitoring, validation of data transfer, and immediate issue resolution.

4. Post-Migration Support

User training, troubleshooting assistance, optimization of new features, and continued support to ensure successful adoption.

Office 365 Features & Services

Office 365 provides a comprehensive suite of cloud-based productivity and collaboration tools, all managed through centralized Microsoft admin portals for streamlined administration.

Microsoft Entra ID (Azure Active Directory)

Microsoft Entra ID is the identity and access management solution at the heart of Office 365, providing secure authentication and single sign-on across all Microsoft services and thousands of third-party applications.

  • Single Sign-On: One set of credentials for all Microsoft 365 services and integrated apps
  • User Management: Centralized user provisioning, groups, and role-based access control
  • Conditional Access: Policy-based access controls based on user, location, device, and risk
  • Multi-Factor Authentication: Enhanced security with additional verification methods
  • Self-Service Password Reset: Reduce helpdesk burden with user-managed password recovery
  • Directory Synchronization: Sync on-premise Active Directory with cloud for hybrid scenarios

Management: Administered through the Microsoft Entra admin center with comprehensive reporting and monitoring tools.

Exchange Online

Enterprise-class email service with 50GB or 100GB mailboxes, advanced calendar features, and built-in spam and malware protection.

  • Large Mailboxes: Up to 100GB per user with in-place archiving
  • Advanced Calendaring: Shared calendars, resource booking, and scheduling assistant
  • Mobile Access: Native support for iOS, Android, and all major email clients
  • Shared Mailboxes: Departmental email addresses accessible to multiple users
  • Email Encryption: Office 365 Message Encryption for sensitive communications
  • Compliance Features: Litigation hold, retention policies, and eDiscovery
  • Anti-Spam & Anti-Malware: Enterprise-grade protection with advanced threat detection

Management: Full control through the Exchange admin center with granular policy settings and detailed mail flow tracking.

OneDrive for Business

Personal cloud storage with 1TB+ per user, automatic file syncing, and seamless integration with Office applications for real-time collaboration.

  • Generous Storage: 1TB+ per user, expandable based on organizational needs
  • File Sync: Automatic synchronization across all devices with offline access
  • Version History: Restore previous versions of documents and recover deleted files
  • Sharing Controls: Granular permissions for internal and external sharing
  • Office Integration: Edit Word, Excel, PowerPoint files directly in browser or desktop apps
  • Mobile Apps: Native apps for iOS and Android with document scanning
  • Known Folder Move: Automatically backup Desktop, Documents, and Pictures folders

Management: Centralized control through the OneDrive admin center with usage reports, sharing policies, and storage monitoring.

SharePoint Online

Powerful collaboration platform for team sites, document management, intranet portals, and business process automation.

  • Team Sites: Collaborative workspaces with document libraries and lists
  • Communication Sites: Professional intranet pages for company-wide communication
  • Document Management: Advanced version control, check-in/check-out, and metadata tagging
  • Permissions: Granular security with site, library, and item-level permissions
  • Workflows: Automate business processes with Power Automate integration
  • Search: Powerful enterprise search across all content with AI-powered relevance
  • External Sharing: Secure collaboration with partners and clients outside your organization
  • Mobile Experience: Responsive design and native mobile apps for on-the-go access

Management: Comprehensive administration through the SharePoint admin center with site collection management, global settings, and governance tools.

Unified Management Portals

Microsoft 365 Admin Center

The central hub for managing all aspects of your Microsoft 365 environment from a single interface:

  • User and group management across all services
  • License assignment and billing management
  • Service health monitoring and incident tracking
  • Security and compliance dashboards
  • Usage analytics and adoption reports
  • Quick links to specialized admin centers (Exchange, SharePoint, Teams, etc.)

Our Services

We offer comprehensive Office 365 services tailored to businesses of all sizes across Halifax, Nova Scotia, and remote clients across Canada.

Office 365 Migration Services

Complete Migration Solutions

Our migration services handle every aspect of moving your organization to Office 365:

  • Pre-migration assessment and planning
  • Email migration from Exchange, Google Workspace, or other platforms
  • File migration to OneDrive and SharePoint
  • User training and adoption support
  • DNS configuration and mail flow setup
  • Mobile device configuration
  • Post-migration optimization and troubleshooting
  • Documentation and knowledge transfer

Onsite & Remote Options: We provide both onsite services in Halifax and surrounding areas, as well as fully remote migration support for clients across Canada.

Ongoing Support Services

Standard Support

Ideal for small to medium businesses looking for reliable support without breaking the budget.

  • Email and phone support during business hours (9 AM - 5 PM AST)
  • User account management and password resets
  • Basic troubleshooting for Office 365 services
  • Monthly system health reviews
  • License management assistance
  • Response time: 4 business hours

Premium Support

Comprehensive support for growing organizations with more complex needs.

  • Extended support hours (7 AM - 7 PM AST, Monday-Friday)
  • All Standard Support features
  • Proactive monitoring and issue prevention
  • Advanced troubleshooting and optimization
  • Security and compliance consulting
  • Quarterly business reviews and strategic planning
  • Priority response time: 2 business hours
  • Dedicated account manager

Enterprise Support

White-glove service for mission-critical operations requiring 24/7 support.

  • 24/7/365 support availability
  • All Premium Support features
  • Emergency after-hours support
  • Advanced security monitoring and response
  • Custom automation and workflow development
  • Monthly detailed reporting and analytics
  • Critical response time: 1 hour
  • Direct technician contact lines
  • Onsite support visits (Halifax area) included

Additional Professional Services

Security Audits

Comprehensive security assessments of your Office 365 environment with detailed recommendations for improvement and compliance.

User Training

Customized training sessions for end users and administrators, available both onsite in Halifax and via remote webinars.

Compliance Consulting

Assistance with regulatory compliance requirements including retention policies, eDiscovery, and data governance.

Custom Development

SharePoint customization, Power Platform solutions, and workflow automation tailored to your business processes.

Office 365 Licensing Options

Microsoft offers various licensing plans to meet different business needs and budgets. We help you choose the right combination of licenses for your organization.

Business Plans

Designed for small and medium-sized businesses with up to 300 users.

Plan Key Features Best For
Microsoft 365 Business Basic • Web and mobile versions of Office apps
• Exchange, OneDrive, SharePoint, Teams
• 1TB OneDrive storage
• Business-class email
Businesses needing email and cloud collaboration without desktop Office apps
Microsoft 365 Business Standard • All Business Basic features
• Desktop versions of Office apps (Word, Excel, PowerPoint, Outlook)
• Publisher and Access (PC only)
• Webinar capabilities
Small businesses requiring full desktop Office suite with cloud services
Microsoft 365 Business Premium • All Business Standard features
• Advanced security features
• Device management (Intune)
• Advanced threat protection
• Information protection
Businesses requiring enhanced security and device management capabilities

Enterprise Plans

Scalable solutions for larger organizations with unlimited users.

Plan Key Features Best For
Office 365 E1 • Web and mobile Office apps
• Exchange, OneDrive, SharePoint, Teams
• 1TB OneDrive storage
• Enterprise-grade email
Large organizations needing cloud services without desktop apps
Microsoft 365 E3 • All E1 features
• Desktop Office apps
• Advanced security and compliance
• Information protection
• Unlimited OneDrive storage
Enterprises requiring comprehensive productivity and security tools
Microsoft 365 E5 • All E3 features
• Advanced security, compliance, and analytics
• Defender for Office 365 Plan 2
• Advanced eDiscovery
• Phone System for Teams
• Power BI Pro
Large enterprises with advanced security, compliance, and analytics requirements

Specialty & Add-On Licenses

Microsoft 365 F3 (Frontline)

Purpose-built for frontline workers such as retail, healthcare, and service industry employees who primarily use mobile devices and need access to core productivity tools.

Exchange Online Plans

Standalone email solutions for organizations that only need email services without the full Office suite. Available in Plan 1 (50GB) and Plan 2 (100GB) options.

SharePoint & OneDrive

Standalone plans for organizations requiring additional storage or specific collaboration features without full Microsoft 365 licensing.

Security Add-Ons

Additional security features including Microsoft Defender for Office 365, Advanced Compliance, and Azure Information Protection can be added to base plans.

Licensing Consultation

Not sure which licenses are right for your organization? Our team will analyze your needs and create a customized licensing recommendation that optimizes your investment while meeting all your requirements. Contact us for a free licensing assessment.

Office 365 Security

Microsoft 365 includes robust security features to protect your organization from evolving cyber threats. We help you implement and manage these critical security controls.

Microsoft Multi-Factor Authentication (MFA)

Multi-Factor Authentication is one of the most effective security controls you can implement, blocking over 99.9% of account compromise attacks. MFA requires users to verify their identity using two or more authentication methods before gaining access to their accounts.

How MFA Works

When a user signs in, they provide their password (something they know) and then must verify using a second factor:

  • Microsoft Authenticator App: Push notifications or time-based codes on mobile device
  • SMS Text Message: One-time codes sent to registered phone number
  • Phone Call: Automated call to registered number for verification
  • Hardware Token: Physical FIDO2 security keys for highest security
  • Third-Party Authenticator Apps: Compatible with Google Authenticator and similar apps

MFA Implementation Best Practices

  • Enable MFA for all users, especially administrators and executives
  • Use Conditional Access policies to require MFA for risky sign-ins or locations
  • Allow users to register multiple authentication methods for redundancy
  • Implement trusted locations to reduce MFA prompts for office networks
  • Monitor sign-in logs for MFA failures and suspicious activities
  • Provide clear user documentation and support during MFA rollout

Advanced MFA Features

With Azure AD Premium licensing, you gain access to advanced MFA capabilities:

  • Conditional Access: Apply MFA based on user risk, location, device state, or application
  • Risk-Based MFA: Automatically require MFA for suspicious sign-in attempts
  • Passwordless Authentication: Eliminate passwords entirely using biometrics or security keys
  • Custom Authentication Methods: Configure which MFA methods are available to users

Additional Security Features

Advanced Threat Protection

Protects against sophisticated attacks including phishing, business email compromise, and malicious attachments. Features Safe Links, Safe Attachments, and real-time detonation of suspicious content.

Data Loss Prevention (DLP)

Prevents accidental sharing of sensitive information like credit card numbers, social insurance numbers, or confidential business data across email, SharePoint, and OneDrive.

Mobile Device Management

Secure and manage mobile devices accessing company data. Enforce security policies, remotely wipe lost devices, and ensure compliance with organizational requirements.

Security & Compliance Center

Centralized dashboard for monitoring security alerts, investigating threats, managing compliance policies, and generating audit reports across your entire Office 365 environment.

Email Encryption

Office 365 Message Encryption allows you to send encrypted emails to anyone, even if they don't use Office 365, ensuring sensitive communications remain confidential.

Security Defaults

Pre-configured security settings that provide baseline protection for small organizations, including mandatory MFA, blocking legacy authentication, and protecting privileged accounts.

CrowdStrike Endpoint Protection

While Microsoft 365 provides excellent built-in security, many organizations require additional endpoint protection for advanced threat detection and response. We partner with CrowdStrike to offer industry-leading endpoint security solutions.

Why CrowdStrike?

Next-Generation Antivirus

CrowdStrike Falcon uses artificial intelligence and machine learning to detect and prevent both known and unknown threats in real-time, replacing traditional signature-based antivirus.

Cloud-Native Architecture

Lightweight agent with no database updates required. All threat intelligence and processing happen in the cloud, minimizing performance impact on endpoints.

Threat Intelligence

Access to CrowdStrike's global threat intelligence network, tracking adversary tactics and techniques across millions of endpoints worldwide.

Rapid Deployment

Deploy to thousands of endpoints in minutes via simple installer or mass deployment tools. No infrastructure or server requirements.

CrowdStrike Service Offerings

Falcon Prevent

Core Protection Package

Essential next-generation antivirus and endpoint protection for organizations needing modern malware defense.

  • Next-generation antivirus (NGAV) with machine learning
  • Exploit blocking and ransomware protection
  • Indicator of attack (IOA) prevention
  • Custom IOA for organization-specific threats
  • Device control to manage USB and peripheral devices
  • Firewall management
  • Cloud-delivered threat intelligence
  • Automated threat remediation
  • Minimal performance impact on endpoints

Best For: Small to medium businesses needing robust malware protection without complexity.

Falcon Insight

Detection & Response Package

Advanced threat detection with endpoint detection and response (EDR) capabilities for organizations requiring visibility into sophisticated attacks.

  • All Falcon Prevent features
  • Endpoint detection and response (EDR)
  • Continuous activity monitoring and recording
  • Threat hunting capabilities with CrowdStrike Query Language
  • Incident timeline visualization
  • Network visibility and lateral movement detection
  • Hash searching and malware search
  • Integration with SIEM and security tools
  • 90-day searchable event data retention

Best For: Organizations needing to investigate security incidents and proactively hunt for threats.

Falcon Complete

Fully Managed Service

Turnkey managed detection and response service where CrowdStrike experts monitor and respond to threats 24/7 on your behalf.

  • All Falcon Insight features
  • 24/7/365 monitoring by CrowdStrike security experts
  • Proactive threat hunting by dedicated teams
  • Incident investigation and response
  • Remote threat remediation and containment
  • Regular threat reports and executive briefings
  • Guided remediation recommendations
  • Customized detection rules for your environment
  • Dedicated support team familiar with your organization

Best For: Organizations lacking internal security resources or requiring 24/7 expert monitoring and response.

Additional CrowdStrike Modules

Enhance your CrowdStrike deployment with specialized capabilities:

  • Falcon Discover: Unmanaged asset discovery and IT hygiene monitoring
  • Falcon Spotlight: Vulnerability assessment without performance impact
  • Falcon Device Control: Advanced USB and peripheral device management
  • Falcon Firewall Management: Centralized firewall policy management
  • Falcon OverWatch: Elite threat hunting service for advanced adversaries
  • Falcon X: Automated malware analysis and intelligence reporting

Implementation & Support

We handle the complete CrowdStrike implementation process including agent deployment, policy configuration, integration with your existing security tools, and ongoing management. Our team provides:

Cloud Backup Solutions

While Office 365 provides data resilience, it's not a complete backup solution. Organizations need third-party backup to protect against accidental deletion, malicious attacks, retention policy gaps, and compliance requirements. We offer two industry-leading backup solutions.

Barracuda Cloud-to-Cloud Backup

Barracuda Cloud-to-Cloud Backup provides comprehensive protection for your entire Microsoft 365 environment with unlimited storage, rapid recovery, and advanced security features.

What's Protected

  • Exchange Online: All mailboxes, calendars, contacts, tasks, and public folders
  • OneDrive for Business: Complete file history and deleted items
  • SharePoint Online: All sites, document libraries, lists, and site collections
  • Microsoft Teams: Team conversations, channels, files, and configurations
  • Azure Active Directory: Users, groups, and organizational settings

Key Features

  • Unlimited Storage: No caps on backup storage - back up everything without worry
  • Automated Backups: Up to 4 backups per day with customizable schedules
  • Granular Recovery: Restore individual emails, files, folders, or entire mailboxes
  • Point-in-Time Recovery: Restore data from any previous backup point
  • Fast Search: Quickly find specific items across all backed-up data
  • Export Options: Export data to PST, PDF, or other formats for archival
  • Ransomware Protection: Immutable backups protect against encryption attacks
  • Legal Hold: Preserve backups for compliance and litigation requirements
  • Multi-Factor Authentication: Secure access to backup console
  • AWS Infrastructure: Data stored in secure, redundant AWS data centers

Recovery Scenarios

Barracuda protects against common data loss scenarios:

  • Accidental deletion by users or administrators
  • Malicious deletion by disgruntled employees
  • Ransomware and malware attacks
  • Retention policy gaps in Office 365
  • External security breaches
  • Migration errors or failures
  • Compliance and legal discovery requirements

Best For: Organizations of all sizes needing comprehensive Microsoft 365 backup with unlimited storage and straightforward pricing.

Cove Data Protection (N-able Backup)

Cove Data Protection offers flexible backup solutions for Microsoft 365, servers, workstations, and documents with advanced recovery options and local storage capabilities.

Microsoft 365 Protection

  • Exchange Online: Mailboxes, archives, and public folders
  • OneDrive for Business: All user files and folders
  • SharePoint Online: Sites, libraries, and content
  • Teams: Messages, channels, and shared files

Hybrid Backup Capabilities

Beyond cloud-to-cloud backup, Cove also protects:

  • Windows Servers: Full system images and file-level backups
  • Windows Workstations: User data, system state, and applications
  • Network Shares: File servers and NAS devices
  • Documents: Granular file and folder protection
  • SQL & Exchange: Application-aware backups for databases and mail servers

Key Features

  • Local Speedvault: Store backup copies locally for rapid recovery
  • Flexible Scheduling: Continuous, hourly, daily, or custom backup schedules
  • Bare Metal Recovery: Restore entire systems to dissimilar hardware
  • Virtual Boot: Instantly boot backed-up systems as virtual machines
  • Bandwidth Throttling: Control backup bandwidth usage
  • Encryption: AES 256-bit encryption at rest and in transit
  • Multi-Tenant Portal: Manage all backup jobs from single dashboard
  • Customizable Retention: Flexible retention policies for different data types
  • Reporting & Alerts: Detailed backup status reports and failure notifications

Recovery Options

  • Granular item-level recovery for Office 365 data
  • Bulk export of mailboxes and files
  • Direct restore to original or alternate locations
  • Cross-tenant restoration for migrations
  • Virtual machine recovery for server backups
  • Recovery from local Speedvault for fastest restoration

Best For: Organizations needing unified backup solution for both cloud services (Microsoft 365) and on-premise infrastructure (servers and workstations).

Backup Best Practices

3-2-1 Rule

Maintain 3 copies of data, on 2 different media types, with 1 copy offsite. Cloud backup solutions help satisfy this fundamental backup principle.

Regular Testing

Periodically test backup restoration to ensure data integrity and recovery procedures work as expected. We help you establish testing schedules.

Retention Policies

Define appropriate retention periods based on business requirements, compliance regulations, and storage costs. Different data types may require different retention.

Monitoring & Alerts

Configure alerts for backup failures and regularly review backup reports to ensure all critical data is protected without gaps.

Why You Need Third-Party Backup

Microsoft 365 includes some data protection features, but these have significant limitations:

About 365demo.ca

Based in Halifax, Nova Scotia, we have been helping businesses leverage Microsoft technologies since 1995. Our team combines decades of experience with cutting-edge expertise in cloud services, security, and modern workplace solutions.

We serve clients both locally in Halifax and the Atlantic provinces, as well as remotely across Canada. Whether you need onsite support or prefer to work with us virtually, we deliver the same exceptional service and expertise.

Our Mission

To empower businesses of all sizes to work more efficiently, securely, and collaboratively by leveraging the full potential of Microsoft 365 and complementary cloud technologies. We believe in building long-term partnerships with our clients, becoming a trusted extension of their IT teams.

Contact Information

Email: info@365demo.ca

Phone: (902) 614-4653

Address: 1234 Barrington Street, Halifax, NS B3J 1Z1

Hours: Monday - Friday, 9:00 AM - 5:00 PM AST

Emergency Support: Available 24/7 for Enterprise Support clients

Meet Our Team

Sarah MacLeod - Senior Solutions Architect

Certifications: Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Security Administrator Associate

Sarah has been with our team for 12 years and leads our migration and deployment projects. With extensive experience in complex enterprise environments, she specializes in hybrid configurations, security implementation, and compliance solutions. Sarah has successfully migrated over 200 organizations to Office 365 and is passionate about helping businesses maximize their cloud investments.

Prior to joining 365demo.ca, Sarah worked as a systems administrator for a large financial institution where she managed Exchange Server environments and Active Directory infrastructure. Her deep understanding of both on-premise and cloud technologies makes her invaluable for organizations transitioning to the cloud.

Email: sarah.macleod@365demo.ca

Michael Chen - Security Specialist

Certifications: Microsoft Certified: Identity and Access Administrator Associate, CrowdStrike Certified Falcon Administrator, CompTIA Security+

Michael joined our team 8 years ago and focuses on security architecture, threat protection, and compliance. He works closely with clients to implement comprehensive security strategies including Multi-Factor Authentication, Conditional Access policies, Data Loss Prevention, and endpoint protection solutions.

Michael's expertise extends beyond Microsoft 365 to include CrowdStrike endpoint protection, where he has achieved advanced certification. He regularly conducts security assessments, penetration testing, and provides incident response support. Michael is also our go-to expert for regulatory compliance including PIPEDA, GDPR, and industry-specific requirements.

In his spare time, Michael contributes to cybersecurity forums and presents at regional technology conferences on cloud security best practices.

Email: michael.chen@365demo.ca

Emma Boudreau - Technical Support Lead

Certifications: Microsoft 365 Certified: Fundamentals, Microsoft Certified: Teams Administrator Associate, ITIL Foundation

Emma has been providing exceptional technical support to our clients for 6 years. She manages our support team and ensures rapid resolution of technical issues while maintaining high customer satisfaction. Emma's friendly approach and deep technical knowledge make her a favorite among our clients.

Emma specializes in end-user support, training, and adoption strategies. She has developed comprehensive training programs that help organizations maximize user adoption of Microsoft Teams, SharePoint, and other collaboration tools. Her patient teaching style and ability to explain complex concepts in simple terms have helped countless users become productive with Office 365.

Before joining 365demo.ca, Emma worked in IT support for a major healthcare organization where she developed expertise in managing technology for diverse user groups with varying technical skills.

Email: emma.boudreau@365demo.ca

Why Choose Us?

Local Expertise

Based in Halifax with deep roots in the Atlantic Canada business community. We understand the unique needs of Canadian businesses and provide personalized service.

Proven Track Record

Nearly 30 years of experience helping businesses adopt and optimize Microsoft technologies. Our team has seen it all and knows how to avoid common pitfalls.

Comprehensive Services

From initial consultation to migration, ongoing support, and security implementation - we handle every aspect of your Office 365 journey.

Flexible Delivery

Onsite services in Halifax and surrounding areas, plus remote support for clients across Canada. Work with us however you prefer.

Ready to Get Started?

Contact us today for a free consultation and learn how we can help your business succeed with Office 365.

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